Please click here to register your return, exchange or claim with your order number and your email.

If you didn't receive a return label when you registered your return, please send an email to our team at hello@sannealexandra.com

If you haven't registered your return please do it via this link.

You can find the return fees for your country by clicking here.

Please note, the initial shipping fee will not be refunded.

Returned items must be unused with original tags.

Within 14 days of receipt of the goods, we will refund the product value

In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.

Do not forget to first register your return here.

We offer free exchanges in Sweden. Register your exchange here.

If you wish to make an exchange to a different size or colour, outside of Sweden. Please place a new order on our website and register your return here.

Please register your complaint via this link with your order number and your email.

Approved claims are free of charge and registered through the link given above

From the day you send your package back to us it can take up to 15 - 18 working days before our warehouse has received and registered the package. Please note that it can take an additional 5 working days before the money reaches your account.